Policies
Shipping & Returns
Everything you need to know about how we ship, when it lands, and what happens if something isn't right. Still have questions after reading? We're here around the clock and reply within one business day.
At a Glance
-
Free Shipping
On U.S. orders over $[XX]. A flat $[X] rate applies under that.
-
Fast Processing
Orders ship within 1 to 2 business days, Monday through Friday.
-
Delivery
Most U.S. orders arrive 3 to 5 business days after they ship.
Shipping
Processing. We pack and ship orders within 1 to 2 business days. Orders placed on weekends or holidays go out the next business day.
Rates and delivery. U.S. shipping is free on orders over $[XX], with a flat $[X] rate under that. Standard delivery takes about 3 to 5 business days after your order ships, sent via [carrier, e.g., USPS].
Tracking. The moment your order ships, we email you a tracking number. Don't see it? Check your spam folder, or reach out and we'll resend it.
International. [We currently ship within the United States only. If you're outside the U.S. and want to order, message us and we'll see what we can do.]
Returns & Exchanges
Our promise. If something isn't right, we'll make it right. Beard care is personal, and we stand behind every tin.
How to start a return. Email us at info@bestbeardcream.com with your order number and what you'd like to do, and we'll walk you through it.
Conditions. [Returns are accepted within [X] days of delivery. Return shipping is [paid by the customer / on us]. Restocking fee: [none / $X].]
Refunds. Once your return reaches us, we issue refunds to your original payment method within [X] business days.
Exchanges. Want to swap a scent? Reach out and we'll set up an exchange.
Damaged or wrong item. If your order shows up damaged or incorrect, send a photo within [X] days and we'll ship a replacement right away, no return needed.